Placeing an Order


We only accept Ready-to-Print electronic files. If you are not a re-seller and need graphic service please contact us. You must check your files carefully before you submit. All received files will be assumed 'OK to Print' and can not be cancelled or stopped. Once we receive your files, we'll review the files to make sure that all the settings are correct. Then, we'll send  you a confirmation email which shows the order information, such as:

  • Product type

  • Print Quantity

  • Special feature, upgrades, if any

  • Shipping address

If this your first time order, one of our associates will contact for your payment information.

 

Order Turnaround Time

In most cases, business card orders will be delivered within 5 to 10 days and plastic cards are delivered within 10 to 15 business days depends on your geographical location. To give you a more realistic outlook, the following table shows you rough estimates on our turnaround on both domestic and international orders. Keep in mind that it can be taking up to 10 days.

Large format printing can be arranged for next day (order before 12:00PM CST. Normal turnaround time is 3-5 business days.

 

  West Coast Mid West East Coast Rush International
Business cards 8-9 days 5-6 days 7-8 days 4 days* 7-8 days
Plastic cards 12-13 biz days 8-9 biz days 10-11 biz days 7 biz days* 10-11 biz days

* Each upgrade feature requires 1 to 2 additional days.

* Please refer to your price list for rush charge fees.

 

Shipping and Delivery
UPS to deliver our orders for both international and domestic. Upon request, we can 'Blind Drop Ship' to your clients with your information shown on the shipping label as you're the shipper rather than cgraphicss.com. Also, you can give us your UPS account to ship your orders.

 

Occasionally, we'll ship an order to you from our managed overseas facilities such as Hong Kong, China, Singapore or Korea, especially on rush or heavy weight orders. If that's the case, instead of our address label, you'll see a foreign country address label with a different company name on the packing. Don't panic, it's as good as the orders shipped from us at Chicago.

 

.Payment Methods
We accept credit card payments - Visa, Master, American Express, Discover cards,. We must have your credit card information on file when you place the order. Your credit card will be charged when your order is ready to be shipped. Sorry, we do not issue credit terms to any individual or any business and no C.O.D. accepted. Paypal, Chase Pay Direct.

 

Return

Printing products are custom made and exclusively for your particular needs. They can not be re-sold to the other. Its value can only be realized when you use it. Therefore, your order may not be returned unless there's a very strong reason such as the colors are totally incorrect, material is defective, etc.

 

In the event you really want to return your order, please contact us to state the reason why.

 

Design Topics

 

Acceptable Format

When you design your own card, here is a check list you will have to follow:

 

Guidelines for Card Designs:

Acceptable Formats

Color Mode

Resolutions

Bleed

Text

EPS, PSD, Jpeg, Tiff, PDF*

CMYK

300dpi

All sides

Outlined /Curved

Guidelines for Large format Printing:

Acceptable Formats

Color Mode

Resolutions

Bleed

Text

EPS, PSD, Jpeg, Tiff, PDF*

RGB

100dpi @ actual size

All sides

Outlined /Curved

You may obtain business card and PVC plastic card templates from these format listed below:

Submit Files

 

You may submit your print ready files here on our website, FTP upload, or via e-mail. Also, you can email us a link for us to download the file from your server.

 

Browse Your File to Upload Online

You can click here to start uploading your files using our browsing engines on our website.

 

E-mailing Your File

Please e-mail your file/order to: info@cgraphicss.com. In your e-mail, please state the followings:

  • Your name

  • Your company name

  • Shipping address (no P.O. Box)

  • Phone number

  • Print quantity

  • 1 sided or 2 sided print

  • Payment information (credit card #s, expire date; billing address)

FTP Your File

You may use your FTP client program to upload your files to us. Here is our FTP server details:

 

FTP Host address: ftp.cgraphicss.com

User ID: cgraphicss

Password: cgraphicss

 

After you log in, you may create a folder using your company name. You may now copy and paste your files into your folder. Please send us an confirmation email for your file upload stating the followings:

  • Your name

  • Your company name

  • Shipping address (no P.O. Box)

  • Phone number

  • Print quantity

  • 1 sided or 2 sided print

  • Payment information (credit card #s, expire date; billing address)

FTP Your File

You may also email us a link to your server that we can download your files. In your email, please state these followings:

  • Your name

  • Your company name

  • Shipping address (no P.O. Box)

  • Phone number

  • Print quantity

  • 1 sided or 2 sided print

  • Payment information (credit card #s, expire date; billing address)

Warning!

All files and orders are considered 'Ready and OK to Print' and all submissions are final. It is your responsibility to make sure all information such as spelling, numbers, positioning of text and image graphics are all correct before submitting order. SilkRunner.com can not be held liable for any misprints or typo-graphical  errors.

 

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